Shipping policy
Fulfilment Time
We’re a small independent business, and every order is made to order especially for you. This means your item is created once your order is placed, rather than being taken from pre-made stock.
All orders are typically fulfilled within 2-5 business days.
During busy periods, this may take slightly longer, but we always work hard to get your order shipped as quickly as possible.
Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
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United Kingdom: 4-8 business days
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United States: 3-6 business days
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Canada: 3-10 business days
Please note that these are estimates and may vary depending on location, shipping carrier, and customs processing times.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.
Delays
While we aim to ensure smooth and timely delivery, delays can occasionally happen that are outside of our control (such as postal delays, customs checks, or peak seasonal periods).
If your order is delayed, please contact us and we’ll do our best to help resolve the issue.
Need Help?
If you have any questions about your order, please contact us at:
troofandflocc@gmail.com
We aim to respond within 24 hours.