Shipping policy

Troof and Flocc – Shipping Policy (UK Only)

1. Shipping method  

- Standard Shipping only – We cover the cost of shipping on every order (yes, it’s on us!).  

2. Processing time  

- Orders are processed within 1‑2 business days after payment is confirmed.  
- If an item is out of stock or needs extra preparation, we’ll let you know within 24 hours and give an updated dispatch date.  

3. Delivery times (estimated)  

- England, Wales, Scotland, Northern Ireland: 2‑5 business days after dispatch
- These are estimates only – occasional delays (weather, carrier issues, public holidays) can happen. We’ll keep you posted if we hear anything. 

4. Lost, stolen, or damaged parcels  

- Lost or delayed parcels: If your tracking shows “not delivered” after the estimated delivery window, please get in touch. We’ll open an inquiry with the carrier and, if needed, resend or refund the order.  
- Damaged items: Inspect your package when it arrives. If anything is broken or defective, email us with photos within 14 days of receipt. 

5. Address accuracy  

- Please double‑check your shipping address before hitting “Place order.”  
- We ship only to addresses within the United Kingdom. If the address is incomplete or incorrect, delivery may be delayed or the parcel could be returned to us, in which case we’ll contact you to arrange reshipment (unfortunately, we're unable to cover additional shipping costs).  

6. International orders  

- At this time we do not ship outside the United Kingdom. 

7. Changes to this policy  

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the “last updated” date above will be revised.  

8. Need help?  

If you have any questions about shipping, just drop us an email at troofandflocc@gmail.com. We’re happy to help!  

Last updated: September 2026