Terms of service

Overview

Welcome to Troof & Flocc.

Throughout this site, the terms “we”, “us” and “our” refer to Troof & Flocc.

We operate this store and website, including all related information, content, features, tools, products and services (the “Services”) in order to provide you with a curated shopping experience.

Troof & Flocc is powered by Shopify, which enables us to provide these Services to you.

By visiting or purchasing from our store, you agree to be bound by these Terms, along with our Privacy Policy and Refund Policy.

If you do not agree, you should not use this website.

1. Access and Account

To use this website, you confirm that:

  • You are of legal age in your country or have permission from a parent/guardian
  • All information you provide is accurate and complete
  • You are responsible for maintaining the security of your account

You agree not to misuse your account or provide false information.

2. Our Products

All products are made to order through a third-party fulfilment provider.

We do our best to display product colours and details accurately, but we cannot guarantee exact appearance due to differences in screen settings.

We do not guarantee that products will meet individual expectations beyond what is described.

We may update, change, or discontinue products at any time without notice.

3. Orders

When you place an order, you are making an offer to purchase.

We reserve the right to accept, refuse, or cancel any order at our discretion.

Your order is not confirmed until payment has been processed and accepted.

Please check your order carefully before completing checkout, as changes or cancellations may not always be possible after acceptance.

All purchases are subject to our Refund Policy.

4. Prices and Payment

Prices are shown in the currency displayed on the website and may change at any time without notice.

We are not responsible for additional charges such as:

  • Taxes
  • Shipping fees
  • Customs or import duties (if applicable)

You agree to provide accurate payment and billing information and authorise us to charge your payment method for your order total. 

5. Shipping and Delivery

All orders are fulfilled by our production partner and shipped directly to you.

Delivery times are estimates only and may vary depending on location, shipping carrier, and external delays.

We are not responsible for delays once an order has been handed to the shipping carrier.

Risk of loss passes to you once the order has been dispatched.

6. Intellectual Property

All content on this website, including product designs, branding, text, website layout, and images, belongs to Troof & Flocc or is used with permission from our partners and suppliers.

This includes (but is not limited to) product listings, visuals, graphics, and written content.

These materials are protected by applicable intellectual property laws and may not be copied, reproduced, modified, distributed, or used in any way without prior written permission from Troof & Flocc.

All rights are reserved.

Troof & Flocc’s name, branding, logos, product names, and designs are the property of Troof & Flocc and may not be used without permission.

7. Third-Party Services

We may use third-party services (including Shopify and Printful) to operate our store.

We are not responsible for the performance, availability, or actions of third-party providers.

8. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, or policies of these external sites.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this site, you acknowledge that your data may be processed by Shopify and other service providers in order to fulfil your order.

10. Prohibited Use

You agree not to use this website:

  • For unlawful purposes
  • To harm, abuse, or harass others
  • To interfere with website security or functionality
  • To attempt to copy or exploit any part of the website or services

We reserve the right to restrict access to anyone who violates these terms.

11. Disclaimer of Liability

We do not guarantee that the website will be error-free or uninterrupted.

All products and services are provided “as is” and “as available”.

We are not liable for any indirect loss, damage, or issues arising from use of our website or products, to the maximum extent permitted by law.

12. Limitation of Liability

To the fullest extent permitted by law, Troof & Flocc is not liable for any loss, injury, or damage arising from the use of our website or products, including delays, shipping issues, or third-party errors.

13. Indemnification

You agree to use this website responsibly and in compliance with these Terms.

You agree not to hold Troof & Flocc responsible for any claims arising from misuse of the website or breach of these Terms.

14. Disputes & Chargebacks

We always aim to resolve any issues quickly and fairly.

If you have a concern with your order, please contact us first so we can help resolve it. Most issues can be sorted much faster this way than through your bank or payment provider.

If a chargeback or payment dispute is raised without contacting us first, we may provide all relevant order, shipping, and communication records to the payment provider to help resolve the case.

We kindly ask customers to give us the opportunity to help before opening a dispute.

15. Changes to Terms

We may update these Terms at any time.

It is your responsibility to check this page periodically for updates.

Continued use of the website means you accept any changes.

16. Contact Information

If you have any questions about these Terms, you can contact us at:
troofandflocc@gmail.co.uk